Privacy Policy

1. Information We Collect

Grand Hotel & Resort collects information to provide better services to our guests. We collect information in the following ways:

• Personal Information: Name, email address, phone number, and mailing address provided during booking.
• Payment Information: Credit card details processed securely through our payment provider.
• Identity Documents: Government-issued ID required at check-in for verification purposes.
• Stay Preferences: Room preferences, special requests, and amenity usage.
• Communication Records: Correspondence with our staff via email, phone, or in-person.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Provide personalized guest services during your stay
• Send booking confirmations and important updates
• Process payments and prevent fraud
• Improve our services and guest experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with trusted third parties who assist in operating our hotel, conducting business, or servicing you, provided they agree to keep this information confidential. This includes payment processors, reservation systems, and service providers.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is encrypted using industry-standard SSL technology. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and improve site functionality. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where applicable

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and legal compliance purposes.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: reservations@grandhotel.com
• Phone: +1 (305) 555-0100
• Address: 123 Oceanview Boulevard, Miami Beach, FL 33139